Returns & Exchanges

Last updated: 21 June 2026

We want you to love your Raeha fragrance. If something isn't right, here's how returns and exchanges work.

Unopened items

Unopened, unused products in their original packaging can be returned or exchanged within 7 days of delivery.

Opened fragrances

For hygiene and safety reasons, opened or used perfumes cannot be returned — unless the item arrived damaged, faulty, or incorrect (see below).

Damaged, faulty, or wrong item

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with your order number and a photo. We'll arrange a replacement or refund at no cost to you.

How to start a return

1. Email support@raehalab.com with your order number and reason.
2. We'll confirm the return and share the next steps.
3. Once we receive and check the item, we process your refund or exchange.

Refunds

Approved refunds are issued to your original payment method. For Cash on Delivery orders, we refund via bank transfer or easypaisa/JazzCash. Refunds are typically processed within 7 business days of approval.

Contact

Need help? Email support@raehalab.com.